Guest Services
Experiences
Concierge & Local Intelligence
More than a booking desk — the concierge at The Hosteller taps into decades-old vendor relationships to help you discover Shimla beyond the tourist trail. From arranging permits for the Great Himalayan National Park to reserving seats at the historic Gaiety Theatre, every suggestion is vetted for authenticity, safety, and altitude-readiness.What they can arrange:Permit facilitation for restricted Himalayan zonesAccess to family-run craft workshops and homestay kitchensSeasonal event calendar (Summer Festival, Ice Skating Rink opening)Altitude-aware activity pacing guidanceOffline maps and emergency contact cards
Welcome & Luggage Assistance
Step into warmth the moment you arrive — no matter the hour. The team greets you with herbal ginger tea while swiftly handling your bags, even if you've trekked down from Viceregal Lodge or arrived via overnight HRTC bus.What to expect:Herbal welcome tea served at receptionSecure luggage tagging and storage for pre-check-in arrivalsHand-sketched neighbourhood map with local gems markedReal-time shuttle and bus coordination supportWeather-adapted packing and layering tips